Frequently Asked Questions
Q: Are you a ligitimate site/Is it safe to order from your site/Will I receive my merchandise?
A: Yes we are a ligitmate site, we've been in business and selling online for over 20 years with over 25K positive feedback reviews of multiple platforms. Yes it's completely safe to order from us, our site is fully encripted for your security and ours. And yes of course you'll receive the merchandise you ordered. Please reveiw Production/Shipping time information so you are fully aware of what to expect from our process.
Q: How can I view the status of my order?
A: Simply Sign-In to your Account, then look for the "Account" Tab and you will see your order history there.
Q: How long does it take for my order to ship?
A: We usually ship out once a week (Friday or Saturday). Most items (Hats and our Blu-ray's) are ordered from our vendors and/or produced as they sell (i.e Manufactured on Demand or MOD). Therefore your order may take up to 10 Business Days* to ship. Please keep this in mind when ordering around the Holidays or for any Special Occasions (i.e. Birthdays, Anniversaries, etc.).
*Please note: Business Days are M-F and do not include any USA National Holiday. Also please note: Upgrading shipping service to Priority DOES NOT speed up the production process, just the shipping time once it ships.
Q: How do you ship your items and can I track the shipment?
A: Items shipped within the USA are shipped via USPS and come with tracking. Your order can be tracked at USPS.com with the delivery confirmation number provided to you when your item ships. International orders are also trackable through the various shipping companies/providers available in your country that you have chosen during check out.
Q: Are the products brand new?
A: Yes, your item will always be brand new, unused merchandise (unless otherwise noted in the listing).
Q: What are the item shipped in and what type of environment do they come from?
A: Items are shipped in either a weatherproof poly bag, padded envelope or cardboard box and come from a Pet and Smoke FREE Environment!!
We do our best to provide the most accurate information about each item.
If you have any additional questions, please contact us BEFORE making your purchase.